You know, some people are harder to deal with than others. In fact, some go out of their way to be difficult. In "Difficult People: How to Always Get Your Way" Dorothy Hawkins explains how most difficult people just seem that way. She provides insights from decades of experience reaching out and influencing the most difficult of students and give you her proven methods and techniques for handling just about anyone. A must read for anyone who wants to take control of the situation and achieve results... no matter how difficult a person you are face with.